Refunds After Successful Completion of a Challenge
After you have successfully completed a challenge with our firm and proceeded to the funded phase, you will receive a refund of the initial sign-up fee with your first withdrawal. Your sign-up fee will not be refunded until you have generated sufficient profits that meet the withdrawal request criteria.
Rocket 21 Trader provides full refunds for any account before any trades are placed. There is no limit to the refund period – meaning if you have not placed any trades on your account, you are eligible for the refund. If you have not placed any trades and would like a refund, please contact Live Chat Support so a member of our team could assist you. Refunds typically take 3-5 business days to be processed with an additional 2-4 business days for the funds to enter your bank account or crypto wallet.
Clients who improperly dispute charges or request charge backs with their bank will be permanently banned from the Platform. Please contact Live Chat support if you have any questions.
Acceptance of this Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please contact us at [email protected]
should you have any questions regarding our refund policy.